Frequently Asked Questions
What kind of childcare do you provide?
The Dell is an Ofsted registered provider of childcare and we focus on providing high quality childcare for children aged 3-11 years old.
The Dell's policy is to encourage free play, meaning that the children have a high level of choice in what and how they play. Our staff are primarily there to ensure the safety and well-being of the children, and to help them with any difficulties or issues that they may face.
The KS1 clubs also follow the Early Years Foundation Stage (EYFS) guidelines and we like to reinforce the learning from school but in a play setting.
What hours are you open?
How can I pay?
All payments are now made through our online booking system.
For monthly contracts, the system will generate invoices a month in advance, which must be paid by the last day of the the month.
A reminder email will be sent on the 21st of the month to confirm any outstanding payments for the end of the month.
If a contract is requested part way through the month, an invoice will be generated immidietly for immidiate payment.
Bookings should be paid immediately.
Payments can be made:
Through card payment
Tax free childcare
Childcare student grant payment
Is there a waiting list
The Dell has a limited number of spaces available for contracts and bookings, which can be seen on our booking site. For days that we're full, please contact the manager at the relevant site to discuss whether spaces may soon become available, or whether you need to be put on a waiting list. We cannot garuntee spaces until the booking process has been completed and confirmed by our management team.
Is it possible for my child to attend occasionally if I need a casual session?
Subject to there being a space available on that day, we do accept casual bookings. Simply create a booking via our booking site and fill in the relevant information.
Can I claim tax back for the childcare which I pay for?
You may be eligible to claim back some of the costs of childcare through the governments 'Tax-Free Childcare' scheme. To find out more click here.
How can I be sure my children will be safe?
We have a comprehensive Safeguarding Policy in place which sets out the guidelines to ensure children are safe in our care.
What activities do you offer the children
The Dell aims to offer a range of activities to the children who attend. Children are invited to submit ideas and requests of what they would like to do each week. Some examples include:
Outdoor activities:-Sporting e.g.rounders, football, netball.
Recreational;- tag, dodgeball, bikes
Informal – den building, obstacle courses or free play
Indoor activities:-Board games, books, Lego, dressing up
Arts and crafts – painting, drawing, knitting, collage
Cooking – cakes, tea – pizza etc
What about additional needs?
It is important that any disabilities or health and dietary requirements relating to your child’s health and welfare are shared with us during the booking process, so we can make relevant arrangements or adaptations to accommodate your child. Please see our policy on Additional needs for more information and discuss any specific need with our Manager.